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Our Terms, Your Rights, One Clear Place

bd 10 sets out its legal framework here — covering how your account data is handled, what governs your use of the platform, and how to reach us when something needs resolving. Access to our platform depends on your local law and eligible regions.

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bd 10 Our Terms, Your Rights, One Clear Place
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about how your data is stored, want to request a correction, or need to raise a dispute about your account, our support team handles legal and policy queries directly. Responses to formal data or account requests are prioritised and handled separately from general wallet support.

Team online

Email Support

Send your legal or data query to our support address. Include your account ID and the specific policy section you are asking about for a faster response.

Live Chat

Open the chat widget from your account dashboard. For policy questions, select the Legal or Account category so your message reaches the right team.

Account Dashboard

Log in and navigate to Account Settings to submit a data access or correction request directly. This path is the most direct for account-level policy actions.

DATA AND SECURITY STANDARDS

How We Handle Your Account and Data

Your account security and data handling are not afterthoughts here. We apply standard encryption to account credentials and session data, and we do not share your personal information with third parties outside of what is required to process your wallet transactions through bKash, Nagad, or Rocket. Here is how the key areas work in practice.

Data Retention

We retain account records for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold at any time.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the settings menu without losing your account access.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will suspend the session and guide you through a credential reset.

Requesting Changes

To correct, update, or delete personal data on your account, submit a request via the Account Dashboard or email support with your account ID. We aim to action verified requests promptly.

Common Legal and Policy Questions

These are the questions we hear most often about our terms, data practices, and account rights. If yours is not here, reach us through live chat or email.

These terms apply to anyone who opens an account on bd 10. Eligibility depends on your local law and the regions we currently serve — access is not available where local law prohibits it.

Your account data is stored with standard encryption. We do not sell or share it with third parties beyond what is needed to process bKash, Nagad, or Rocket wallet transactions on your behalf.

Yes. Log in, go to Account Settings, and submit a data access request. Alternatively, email support with your account ID and we will provide a summary of the data we hold.

Submit a correction request through the Account Dashboard or contact support by email. Include your account ID and the specific detail you need changed so we can verify and update it.

We retain records for a period after closure as required by applicable law, then delete them. You can ask us what we hold and when it is scheduled for deletion by contacting support.

Reach us via live chat from your account dashboard or by email. Select the Legal or Account category so your query is routed to the team that handles policy and dispute matters.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.