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How bd 10 Handles Your Personal Information

Your account details, payment records, and device activity are handled with care. This policy explains what we collect, why we collect it, and how you can request changes — access depends on your local law and eligible regions.

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bd 10 How bd 10 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to review, correct, or remove your personal data, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account details so we can locate your records quickly.

Live Chat Start a chat from your account dashboard. Available during service hours for account and privacy queries including data access requests.
Email Support Send your privacy request to our support address. Include your registered email and the specific data action you are requesting.
Help Centre Our help centre has step-by-step instructions for submitting a data request, updating account details, or managing cookie preferences.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We keep your data only as long as it serves a clear purpose — account operation, payment verification, or legal compliance. Here is how each area works in practice.

Account Security Your account is protected by OTP verification on login and password changes. We never store your bKash or Nagad PIN — those stay inside your wallet app.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to improve the platform. You can adjust non-essential cookie preferences from your account settings at any time.
Data Retention Registration and payment records are kept for the period required by applicable rules. Marketing and browsing data is deleted within 90 days of an account closure request.
Data Requests You can request a copy of your personal data or ask for corrections through our support team. We aim to respond to all data requests within a reasonable timeframe under applicable law.

Common Questions About Your Privacy

Real questions from account holders about how their data is used, stored, and managed on bd 10.

We collect your registration details, contact information, and the payment methods you link — bKash, Nagad, or Rocket. Device and session data is also logged to keep your account secure.

Yes. Contact our support team with your registered account details and specify that you want a data access request. We will locate your records and respond under applicable law.

We do not sell your personal data. We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with compliance bodies where required by law.

Submit a deletion request through live chat or email support. Payment transaction records we are legally required to retain will be kept; all other personal data is removed within the timeframe set by applicable rules.

We use essential cookies for login sessions and optional analytics cookies to improve the platform. You can turn off non-essential cookies in your account settings without affecting your ability to deposit or play.

Inactive accounts are subject to our standard retention schedule. Marketing and browsing data is cleared within 90 days of a closure request; payment records are kept only as long as compliance rules require.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.